Procedure a specified way to carry out an activity or a process- defined as a set of interrelated or interacting activities that use inputs to deliver an intended result. PCD 4.4 Procedure for Non-discriminatory conditions Download PCD-PO 4.5 Policy for Ensuring Confidentiality Download PCD-F 7.7 Certificate Content Download PCD 7.10 Procedure for Changes Affecting Certification Download PCD 7.11 Procedure for granting suspending and withdrawing certification Download PCD-7.13 Procedure for Handling Complaints and Appeals Download FINAL DIRECTIVE OF USE OF ES MARK Download